Let us read. Let us return. Let Us Drone.
There is always a degree of fallibility with any manufactured product. That degree is naturally higher with electronics as there is so much that goes into making them operate smoothly. So what does that mean for technology companies? It means that they use long, wordy sentences with often ambiguous seeming terminology when talking about their product warranties. They do this because there’s about a million and one things that can go wrong with electronics, and they sure don’t want to pay for not even a fraction of those.
There are three different scenarios that you need to be familiar with. 1) You may be eligible for a full refund within 7 calendar days of receiving the product if you qualify. 2) DJI may provide you with a replacement within 15 calendar days of receiving the product if you qualify. 3) DJI may repair your product if the damaged part(s) are still in the warranty period.
I’ve done my best to provide a simple guide for you to see if your DJI drone or gimbal is under warranty, and how to go about getting that refund/repair process started. Check below to see what category your product currently falls under.
Am I eligible for a full refund?
First off, was your product purchased from an authorized DJI dealer/retailer? If not, you can stop reading here because DJI won’t touch one that wasn’t. Next, we have to pull that valid proof-of-purchase, receipt, or order number out, because they won’t refund you for, replace, or repair a drone that you found while hiking through the woods. Okay, we’re making good progress, now we need to figure out how long you’ve had the product for.
So maybe you decided this whole drone thing isn’t for you. That’s okay, my feelings are only marginally hurt. DJI will provide you with a full refund if it has been 7 calendar days or less since you received the product, unless that product has been activated. That product needs to be in new or like-new condition. DJI will also provide you with a full refund within that 7 days if the product you received had a manufacturing defect. Click here for a list of reasons DJI will deny you a full refund; that list is under the “general terms” section and is the third paragraph down.
Will DJI replace my product?
If it is within 15 calendar days since the product was received (not the purchase date), that product may be replaced by DJI if it was damaged in transit, suffers performance failure, or the product doesn’t match the advertised description. DJI proceeds to provide a list for reasons why they would not provide the buyer with a replacement. That list is lengthy, and can be found here, under “general terms”, the fifth paragraph down.
Something I found to be quite important is that the replacement product or parts may not be new. I think it’s important enough to quote DJI directly.
“Replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.” -DJI
Warranty periods for DJI’s products
So you've been having a blast with your new Inspire 2, but you start to notice that one of the batteries seems to be losing a charge quite a bit quicker than it should. You've owned the drone for five months and after checking in the DJI Go app, you see that the battery has been charged 173 times. Is that battery still under warranty? Refer to the tables below.
“Under this Limited Warranty, DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use in accordance with DJI’s published product materials during the warranty period. DJI’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.” -DJI
*The following tables were updated on 6/27/2018. This is not a complete list of DJI's products. For a complete list, click here.
Spark
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Gimbal and Camera | 6 Months |
| Vision Positioning System | 6 Months |
| Propulsion system(excluding propellers) | 6 Months |
| Remote Controller | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Charger | 6 Months |
| Frame | No warranty |
| Propeller | No Warranty |
Mavic Pro
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Gimbal Camera | 6 Months |
| Vision Positioning System | 6 Months |
| Propulsion system (excluding propellers) | 6 Months |
| Remote Controller | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 6 Months |
| Frame | No Warranty |
| Propeller | No Warranty |
Mavic Air
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Gimbal Camera | 6 Months |
| Vision Positioning System | 6 Months |
| Propulsion system (excluding propellers) | 6 Months |
| Remote Controller | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 12 Months |
| Frame | No warranty |
| Propeller | No warranty |
Phantom 4 Pro V2.0 \ Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Gimbal Camera | 6 Months |
| Vision Positioning System | 6 Months |
| Propulsion system (excluding propellers) | 6 Months |
| Remote Controller (without Built-in Screen) | 12 Months |
| Remote Controller with Built-in Screen（Screen） | 6 Months |
| Remote Controller with Built-in Screen（Controller） | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 6 Months |
| Frame | No Warranty |
| Propeller | No Warranty |
Inspire 2
| Main Components | Warranty Period |
|---|---|
| Gimbal Camera (including X4S, X5S, X7) | 12 Months |
| Whole Units (except for gimbal camera, and battery) | 12 Months and Flight Hour less than 200 Hours |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 9 Months |
| Battery Charging Hub | 9 Months |
| Propeller and Propeller Mounting Plates | No Warranty |
| Remote Controller | 12 Months |
| CINESSD (480G) | 12 Months and the Total Bytes Written (TBW) less than 150TB |
| CINESSD (240G, 120G) | 12 Months and the Total Bytes Written (TBW) less than 75TB |
| CINESSD Card Reader | 12 Months |
| Battery Station | 12 Months |
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw
| Main Components | Warranty Period |
|---|---|
| Gimbal Camera (including Z3, X3, X5, X5R) | 12 Months |
| Whole Units (except for gimbal camera, and battery) | 12 Months and Flight Hour less than 200 Hours |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charging Hub | 6 Months |
| Propeller and Propeller Mounting Plates | No Warranty |
| Remote Controller | 12 Months |
Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile
| Main Components | Warranty Period |
|---|---|
| Gimbal Camera | 12 Months |
| Handle | 12 Months |
| Battery | 6 Months and Charge Cycle less than 400 Times |
| Battery Charger | 12 Months |
| Battery Charging Cable (Osmo Mobile) | No Warranty |
Osmo Mobile 2
| Main Components | Warranty Period |
|---|---|
| Osmo Mobile 2（gimbal, handler, battery included） | 12 Months |
| Osmo Mobile 2 Charging Cable | No Warranty |
Matrice 600 \ Matrice 600 Pro
| Main Components | Warranty Period |
|---|---|
| Central Board | 12 Months |
| Remote Controller | 12 Months |
| Remote Controller Channel Expansion Kit | 12 Months |
| Motor | 6 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 6 Months |
| Battery Charging Hub | 6 Months |
| Frame | No Warranty |
| Propeller | No Warranty |
Matrice 200 \ Matrice 210 \ Matrice 210-RTK
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 9 Months |
| Battery Charging Hub | 9 Months |
| Propeller and Propeller Mounting Plates | No Warranty |
| Remote Controller | 12 Months |
| Frame | No Warranty |
| D-RTK Antenna | 6 Months |
| D-RTK Processor | 12 Months |
| Gimbal Mounting Connector | No Warranty |
| Datalink Pro | 12 Months |
| Datalink ProAntenna | 3 Months |
Matrice 100
| Main Components | Warranty Period |
|---|---|
| Central Board | 12 Months |
| Motor | 6 Months |
| Remote Controller | 12 Months |
| Battery | 6 Months and Charge Cycle less than 200 Times |
| Frame | No Warranty |
| Propeller | No Warranty |
CrystalSky
| Main Components | Warranty Period |
|---|---|
| Monitor | 12 Months |
| Intelligent Battery Charging Hub | 12 Months |
| Remote Controller Mounting Bracket | 12 Months |
| Intelligent Battery | 6 Months |
DJI Goggles
| Main Components | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Optical Module | 6 Months |
| Battery | 6 Months |
| Battery Charger | 6 Months |
| Frame | No Warranty |
DJI Goggles Racing Edition
| Main Componenets | Warranty Period |
|---|---|
| Main Controller | 12 Months |
| Optical Module | 6 Months |
| Battery | 6 Months |
| Battery Charger | 6 Months |
| Air Unit | 1 Month |
| Camera | 1 Month |
| Frame | No Warranty |
Ronin \ Ronin-M \ Ronin-MX
| Main Components | Warranty Period |
|---|---|
| Gimbal Mechanics | 12 Months |
| Gimbal Motors | 6 Months |
| Remote Controller | 12 Months |
| Smart Battery | 3 Months |
| Battery Charger | 6 Months |
| Thumb Controller | 12 Months |
Ronin 2
| Main Components | Warranty Period |
|---|---|
| Gimbal Mechanics | 12 Months |
| Gimbal Motors | 6 Months |
| Remote Controller | 12 Months |
| Smart Battery | 6 Months and Charge Cycle less than 200 Times |
| Battery Charger | 6 Months |
| Quad Charging Hub | 9 Months |
| Grip | 12 Months |
Ronin-S
| Main Componenets | Warranty Period |
|---|---|
| Gimbal Mechanics | 12 Months |
| Gimbal Motors | 6 Months |
| Grip | 6 Months |
| Tripod | 12 Months |
| Focus Wheel | 12 Months |
| Battery Charger | 12 Months |
Zenmuse Gimbals Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D
| Main Componenets | Warranty Period |
|---|---|
| Zenmuse Gimbals | 12 Months |
| Gimbal Motors | 6 Months |
Gimbals for Industrial Solutions Z30 \ Zenmuse XT
| Main Components | Warranty Period |
|---|---|
| Gimbal | 6 Months |
| Camera | 6 Months |
Retailed accessories
| Main Components | Warranty Period |
|---|---|
| Retailed accessories | 3 Months |
* Warranty period may vary according to local laws and regulations.
Here are step by step instructions to walk you through the return process
There are a few steps DJI would like you to take before throwing your drone in a box and shipping it back to them. First, pull out that proof-of-purchase, receipt, or order number we talked about earlier. Next, they would like you to visit their product support page here, where they’ll want to know more about why’d like to initiate a return. Depending on why you’re returning the product, they may have you fill out a “Repair Application Form”, which can be found here, and DJI will tell you where to ship the product.
Go ahead and delete any personal data you have stored on the device, but DJI would like you to leave the flight logs for their reference. As you see in the image below, they have provided us with a handy flow-chart that gives you an overall picture of what the process looks like.
Image By DJI
It’s very important that you have a clear understanding of what your current circumstance is before you send your product to DJI. As displayed in the image above, if DJI determines that you do not fall under the warranty terms, they will make you pay for shipping both ways. If you decline to pay for the repair yourself (assuming you’re out of warranty), you’ll have to pay for the test that DJI conducted on your product before they will ship it back to you. Ouch.
Ways for you to reach DJI
Repair services: https://www.dji.com/service/repair?site=brandsite&from=nav
Tel (U.S. & Canada): (818) 235 0789
Address:
DJI Service LLC
17301 Edwards Road
Cerritos, CA 90703
Trevor’s Take
There’s a high probability that you’re reading this post with a certain degree of emotion. Whether you’re sad that a seagull attacked your drone, mad that your drone dropped out of the sky for no reason, or just disappointed with the product; I understand how this can be a frustrating time. If you’ve tried taking the steps I’ve listed above and are still lost, don’t hesitate to reach out to me and we’ll see if you can figure it out together. Let’s keep those props spinning!
